Quality management system
An internal quality management system has been introduced, operates and is certified at the BA School of Business and Finance in accordance with the British quality standard “Investors in Excellence”, which is designed as a model of excellence to provide a flexible approach to continuous improvement of the organization.
The BA School of Business and Finance received the international Investor in Excellence quality certificate after the certification of the internal quality management system in 2010 and was recertified in 2013, 2015, 2017, and 2019. The certificate was awarded by the representative of the British quality assessment organization Ltd “Investors in Excellence” in Latvia to SIA “Latvia Excellence”.
In July 2020, the university was awarded the prestigious CEEMAN IQA (IQA – International Quality Accreditation) study and research management system quality assessment certificate. The international CEEMAN IQA accreditation status has been granted to the BA School of Business and Finance until July 2026.
More information: here.
The maintenance of the quality management system has improved the communication of the staff and the involved parties, as well as the understanding of their role in the implementation processes of the educational service provided by the BA School of Business and Finance. Quality management helps to maintain high operational results, which are confirmed by student achievements, as well as the university’s international assessments from cooperation partners, such as SQA (Scottish Qualifications Authority) Scottish Qualifications Center and NIBS (Network of International Business Schools) accreditations of the International Business School Network, etc.
The quality policy of the BA School of Business and Finance has been developed based on the development strategy of the BA School of Business and Finance for 2018-2023.
The mission of the university is to provide excellent financial and business education to dedicated individuals. The high reputation of the university is ensured by high-quality studies, research and international cooperation, professional and creative staff, achievements of students and graduates, and close cooperation with the financial and business world.
The quality policy is a part of the university’s quality management system, which, together with other policies and a set of processes, ensures coordinated planning and implementation of the university’s activities.
The purpose of the quality policy is to promote the implementation of the mission of the university by determining the guidelines and principles by which it is possible to ensure a consistently high quality of the university’s operation.
In the university, quality is defined as the degree to which the university’s activities and services are able to meet the requirements and standards regulating higher education and science, the needs of the parties interested in the university’s activities, as well as to promote the development of the national economy.
The university implements quality management with the aim of ensuring effective leadership in the implementation of the university’s operation and continuous improvement.
The main principles of the university’s quality policy are:
- timeliness, relevance and legality;
- engagement and collaboration;
- continuous and evolving improvement;
- operational transparency and reliability.
The most important elements of the university’s quality management are:
- a culture of excellence;
- strategic management;
- risk management;
- systemic approach;
- fact-based approach to decision-making;
- regular external evaluation of the university.
The goals of the quality management of the university are:
- to ensure consistently high satisfaction of interested parties with the quality of education, research and services implemented by the university;
- to ensure a positive impact of the results of the university’s activities on the education of society and the development of the national economy.
The main competitive advantages of the university are:
- high-quality studies;
- extensive international cooperation;
- close cooperation with employers;
- individual approach to each student.
Ensuring the topicality and continuous improvement of higher education programs and scientific activity takes place, respecting the interests of all parties interested in higher education, science and further education, systematically learning and evaluating the factors affecting quality:
- needs of current students and graduates;
- the wishes of university students and their level of satisfaction;
- requirements of industries and employers;
- interests of cooperation partners in the implementation of study programs and research projects;
- the goals mentioned in the national regulatory framework and policy planning documents in the field of higher education and science;
- socio-economic development trends and labor market forecasts in Latvia and the world;
- examples of good practice for training highly qualified specialists.
The university in its activities:
- complies with the regulatory acts and development planning documents of the Republic of Latvia regulating higher education and scientific activity;
- ensures compliance with the Latvian qualifications framework (LKI);
- takes into account international requirements and guidelines, including:
- Bologna process guidelines;
- European Qualifications Framework;
- Standards and Guidelines for Quality Assurance in the European Higher Education Area (ESG, Brussels, 2015);
- Lisbon Recognition Convention Convention on the Recognition of Qualifications concerning Higher Education in the European Region, Lisbon, 1997;
- Paris Communiqué (Paris Communiqué, Ministerial Conference, Paris, 2018),
- Yerevan Communiqué (Yerevan Communiqué, Ministerial Conference, Paris, 2015),
- The European Commission’s initiative to create the European higher education area from 2020 to 2025 (Towards a European Education Area by 2025, European Commission, 2017); 12.3.8. European Council recommendations on non-formal and formal education (Council Recommendation of 20 December 2012 on the validation of non-formal and informal learning, European Commission, 2017);
- Communication of the European Commission on a Renewed EU Agenda for Higher Education, European Commission, 2017;
- Digital Education Action Plan (2021-2027) – an updated policy initiative of the European Union (EU), which aims to support the sustainable and effective adaptation of EU member states’ education and training systems to the digital age.
- Communication from the Commission on Building a stronger Europe: the role of youth, education and culture policies, European Commission, 2018;
- Skills forecast: trends and challenges to 2030 (Skills forecast: trends and challenges to 2030. Cedefop, Eurofound, Luxembourg, 2018);
- implements an excellence approach in comprehensive quality management (Total Quality Management, TQA);
- develops and maintains a quality management system in accordance with the requirements of the Investors in Excellence (Great Britain) standard, which provides for the provision of continuous development.